Upgrade ageing systems, consolidate services, improve reliability and performance.
Practical security hardening, patching, backups, access control, and continuity planning.
Reduce downtime risk through monitoring, recovery planning, and documented processes
End-to-end support with escalation management and supplier coordination.
Track record of reducing cost by bringing hosted services in-house and migrating others.
Supported and developed CRM operations (including Dynamic and IMIS support)
• Published as a live demonstration of end-to-end hosting under real constraints (home broadband + DDNS) using Apache + PHP + DB stack
Royal Institution of Naval Architects — IT leadership & modernisation Modernised and consolidated infrastructure, strengthened cybersecurity, and improved business continuity
CIWEM — Sole-charge IT Manager (10 years) Provided end-to-end IT support (tier 1–3), improved remote working capabilities, reduced costs by bringing hosted services in-house, and supported CRM (IMIS)
Avaya - New Products Introduction Specialist and Teir 4 Support. Responsible for one of the most comprehensive Avaya Index field tests for IPSoftphone